To ensure that the
appointment of employees are done within 6 months from
closing date of jobs application.
LEGAL
SERVICE DEPARTMENT
To finalize contracts
with signing and stamping within 21 days from the
tender closing date.
MUNICIPAL
SERVICE DEPARTMENT
To carry out cleansing
works on drains, roads, walkways and grasslands once
a week for housing areas and thrice a week
for commercial areas.
To provide domestic
sewage collection services thrice a week.
To remove garden
wastes once every three weeks in housing and
commercial areas.
To ensure the trimming of
trees are being done at every 6 months interval at
locations that have been identified.
To ensure
that playground's equipments are fixed within 30 days
from the date of receiving complaints.
ENGINEERING
DEPARTMENT
To ensure that street
lights, decorative lights and traffic lights are fixed within
4 days from the date of complaints.
To ensure that road and
garden patching works are done within 3 days from
the date of complaints.
BUILDING
DEPARTMENT
BUILDING PLAN PROCESS
Process
building plans for schemes and business complexes
within 50 days from the date the applications
are received from OSC (One-Stop Center)
To give results on
building plan applications within 2 to 6 weeks from
the date all rules are complied with, depending on the
application categories.
URBAN
DEVELOPMENT DEPARTMENT
To give
planning permissions within 10 weeks from the
date of receiving plans provided all rules have been
complied.
VALUATION
& ASSET MANAGEMENT DEPARTMENT
Quantified notices are
produced within 75 days from the date of receiving
the cases.
Change of ownerships to
be done within 2 weeks from the date of receiving
applications, except for rural properties.
TREASURY
DEPARTMENT
Assessment bills
to be issued in January for the first half year and in
July for the second half year.
To make payments within
14 days from the date of receiving
invoices.
Payments towards
assessments are updated to the bills online within the
following period :
Payment
through MPSP's Main Office Counters
Instantaneous
Payment
through MPSP's Branch Counters
Same
day
Payment
through MPSP's website, Bank agent, TM, TNB
& POS
1
day after transaction
Payment
through other local agencies
3
days after transaction
Payments towards car
parking compound are updated to the bills online within
the following period :
Payment
through MPSP's Main Office Counters
Instantaneous
Payment
through MPSP's Branch Counters
Same
day
Payment
through MPSP's website, Bank agent, TM, TNB
& POS
1
day after transaction
Payment
through other local agencies
3
days after transaction
COMMUNITY
AFFAIRS DEPARTMENT
Response to complaints
to be done
within 10 days from the date of receiving the
complaints.
LICENSING
DEPARTMENT
To issue Business licenses within 25 days after compliance on all
licensing rules.
To issue hawker licenses within 25 days
from the day complete applications are submitted.
Offers
to occupy vacant slots in food complexes
and public markets will be done within 14
days after Full Council meeting and
public objection period
OSC
(ONE-STOP CENTER)
All applications are
recorded and referenced to the Intended Department and
other Technical Departments within 2 days for
Sell Then Build (STB) concept.
All applications are
recorded and referenced to the Intended Department and
other Technical Departments within 1 day for
Build Then Sell (BTS) concept.
