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Quality System Registration Certificate

 

Seberang Perai Municipal Council was awarded with MS ISO 9001: 2000 certificate on 18th December 2002 for two scopes of work as below:

1) Approval and Development Control, Properties Valuation, Maintenance of Cleanliness and Landscape.

2) Licensing, Basic Food Handling Course and Meat Inspection.

A Quality Management System was created to make sure that services given always fulfill fixed standards. Through this system, 32 procedures were created:

 
No.
Department
Title
1
Building
Building Plan Approval
2
Occupational Certificate (OC)
3
Engineering
Plan Approval Process of Earth Works For Development
4
Plan Approval Process and Installation of Lamp Posts For Development
5
Maintenance of Council's Office Buildings
6
Process of Recommending Roads and Drainage Plans to JKR and Recommending Occupational Certificate (OC)to Building Department
7
Vehicles Maintenance
8
Valuation
Properties Valuation Process
9
Town Planning
Processing of Planning Approval For Development
10
Processing of Sub-Division Plans Approval
11
Processing of Landscape Plan Approval
12
Landscape Maintenance
13
Health
Processing of Applications For Business and Industrial Licences
14
Processing of Applications For Hawker Licences
15
Process of Meat Inspection At the Pig Slaughtering Houses
16
Management of Courses for Basic Food Handling
17
Process of Monitoring Solid Waste Collection
18
Process of Doing and Monitoring Works Related to Drains Cleaning and Grass Cutting
19
Processing of Applications Of Licences For Meat Hawkers / Veterinary Licences
20
Management Service
Staff Training
21
Computer Maintenance
22
Procurement
23
Handling of Complaints and Clients' Feedbacks
24
Office Cleanliness
25
Legal
Process of Checking Agreements
26
Management Representative
Document Control
27
Quality Record Contro
28
Control of Products That Do Not Fulfilled Requirements
29
Data Analysis
30
Internal Quality Audit
31
Corrective Actions
32
Preventive Actions


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